Terms and Conditions of Service

By downloading, installing, or using the Application, or by creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of a legal entity, you represent that you have the authority to bind such entity.

If you do not agree to these Terms, do not use the Service.

You must be at least eighteen (18) years of age and legally capable of entering into binding contracts under Moroccan law. The Service is intended for business use. You represent that the information provided during registration—including your full name, email address, phone number, business name, business type, and city—is accurate, current, and complete.

During the Founder recruitment phase, the Essentiel Plan is offered at a preferential rate of 200 MAD per month or 2,400 MAD per year. This Founder pricing is limited to the initial cohort of approved Businesses and remains locked for as long as the subscription remains active without interruption.

Upon completion of the Founder recruitment phase, Qolina reserves the right to increase the public subscription price for new Subscribers.

The Essentiel Plan includes:

Qolina may, at its sole discretion, offer a free trial period to new Subscribers. The duration and conditions of any trial period may be modified, shortened, extended, or discontinued at any time without prior notice.

During any trial period, access to the Essentiel Plan features is provided without payment. At the end of the applicable trial period, continued use of the Service requires activation of a paid subscription.

No refund is available once a paid subscription period has started, including after any trial period has ended.

The Essentiel Plan is available as a monthly or annual subscription, as agreed with the Subscriber at onboarding.

Unless the Subscriber provides written notice of non-renewal before the end of the current billing period, the subscription will renew for the same period (monthly or annual) under the then-current public pricing, subject to any Founder pricing lock described in Section 4.0.

Qolina does not process payments through the Apple App Store or Google Play. Subscription fees are paid offline by bank transfer or cheque, based on an invoice issued by Qolina (or by the appropriate legal entity operating Qolina).

Unless otherwise stated on the invoice:

If an invoice remains unpaid after its due date, Qolina may (i) send reminders, and/or (ii) suspend access to the Service until payment is received. During suspension, data retention rules (including the 90-day history limitation) still apply.

We reserve the right to modify subscription pricing for new subscriptions and renewals. Any price change will take effect at the start of your next renewal period. We will notify you of price changes with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new price. You may cancel your subscription before the renewal date if you do not agree to the revised pricing.

Access to the Service requires submission of a registration request through the Application or through the official Qolina website. Account creation is subject to validation and approval by Qolina.

Each approved account is associated with a single Business and a single location (Essentiel Plan, V1). You are responsible for maintaining the confidentiality of your account credentials.

At the current stage of the Service (V1), each Business account has a single role: Owner. The Owner is the sole authorized user within the Application. Additional roles (such as Manager or Staff) may be introduced in future versions of the Service at Qolina's discretion.

You are solely responsible for all activity that occurs under your account. You must notify us immediately of any unauthorized access or security breach. We are not liable for any loss arising from unauthorized use of your account.

The Service enables the collection of feedback from End Users through QR code scanning. Each Signal submission may include:

Each QR code scan generates a session record that captures:

Signal data accessible through the Application is retained for a period of ninety (90) days from the date of submission. After this period, data may be archived or deleted in accordance with our internal data management policies. The Subscriber acknowledges and accepts this retention limitation as a feature of the Essentiel Plan.

All data is hosted on self-hosted Appwrite infrastructure managed by Qolina. Data is stored on servers under our operational control. We implement reasonable technical and organizational measures to protect the security and integrity of stored data, but we do not guarantee absolute security.

The Subscriber retains full ownership of all data generated through the use of the Service in relation to their Business, including Signal submissions, scan session records, improvement axes, and all derived analytics.

By using the Service, you grant Qolina a limited, non-exclusive, royalty-free license to process, store, and display your data solely for the purpose of providing and improving the Service. This license terminates upon termination of your account, subject to any legally required retention periods.

Data portability or structured export of Business data is not available in the current version (V1) of the Service. Qolina may introduce export functionality in future versions, at its sole discretion.

We may use anonymized and aggregated data derived from the Service for statistical analysis, product improvement, and benchmarking purposes. Such data will not identify you, your Business, or any End User.

The Subscriber is the data controller with respect to End User data collected through the Service. You are responsible for:

The collection of an End User's phone number is optional and requires explicit opt-in by the End User. The Subscriber shall use such contact information solely for the purpose of responding to the feedback and shall not use it for unsolicited marketing communications without separate, informed consent from the End User.

The Service stores only a cryptographic hash of the End User's IP address for the purpose of preventing abuse and duplicate submissions. The raw IP address is not stored or accessible.

You agree not to:

The Service, including its software, design, user interface, trademarks, logos, and all related intellectual property, is and remains the exclusive property of Qolina. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Service as expressly permitted.

Any suggestions, ideas, or feedback you provide regarding the Service itself (distinct from End User Signal data) may be used by Qolina without restriction or obligation.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Qolina disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by Moroccan law:

Qolina shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, governmental actions, network failures, power outages, or third-party service disruptions.

You agree to indemnify, defend, and hold harmless Qolina, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

You may request cancellation at any time by contacting Qolina at contact@qolina.ma. Cancellation takes effect at the end of the current billing period, unless otherwise agreed in writing.

Because payments are made offline (bank transfer/cheque), refunds (if any) are handled case-by-case and only where required by applicable law or explicitly stated on the invoice or a written agreement between the parties.

We reserve the right to suspend or terminate your account, with or without notice, if:

You may request the deletion of your account through the Application's account settings. Upon receiving a valid account deletion request (confirmed by email verification), we will process the deletion within a reasonable timeframe. Deletion is irreversible and will result in the permanent removal of your account data, subject to any legally required retention obligations.

Upon termination:

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Application or by email at least thirty (30) days before they take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use and cancel your subscription before the changes take effect.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the use of the Service shall be submitted to the exclusive jurisdiction of the competent courts of Casablanca, Morocco.

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute amicably through good-faith negotiation for a period of thirty (30) days from written notice of the dispute.

These Terms, together with our Privacy Policy available at https://qolina.ma/privacy-policy, constitute the entire agreement between you and Qolina regarding the Service and supersede all prior agreements and understandings.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The failure of Qolina to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Qolina may assign its rights and obligations without restriction.

These Terms are drafted in English. In the event of any discrepancy between a translated version and the English version, the English version shall prevail.

For any questions regarding these Terms, or to submit a data export or account deletion request, you may contact us through the in-app contact form or by writing to: